Privacy Policy

General

The purpose of this policy is to provide information on how we treat data that we collect from visitors to our website, or when someone submits personal information via our website. We are committed to protecting the privacy of users of our website in accordance with the Irish Data Protection Acts 1998, 2003 and 2018.

The website contains links to other sites not controlled or operated by WeWhale. They are provided for reference only and do not constitute a recommendation. We take no responsibility for the information contained on these sites, nor any sites linked from these sites.

Collection and use of personal information

In order to provide our services, WeWhale Ltd. requires certain information about you and/or anyone you may be purchasing a ticket, merchandise and gift/gift voucher for. It is important that our customers feel confident that we will handle this information properly. To accomplish this we have set forth the following Privacy Policy:

  • We will only use the information provided for the purpose in which it is intended (i.e. organising a whale watching tour, processing an order from our merchandise, etc.)
  • This information will not be released to or discussed with a third party unless it is necessary in order to process your order/enquiry (i.e. booking accommodation, distributing merchandise ordered, etc.)
  • Access to this information is limited to employees who we believe reasonably need to come into contact with that information to provide services to you or in order to do their jobs
  • We have physical, electronic, and procedural safeguards to protect client information

WeWhale does not collect any personal data about you on this website, apart from information which you volunteer (for example, by emailing us, using our online reservation form or making a purchase). This personal data may include:

  • Your name and contact details, including your phone number and email address
  • Your credit/debit card details
  • Your nationality (something we use for aggregated marketing information)
  • Any other personal data relating to you that you provide to us or that we generate about you in connection with your use of this website

WeWhale will share your personal information with our WeWhale tour partners solely for the purposes of organising your eco tour.

Retention of personal data

We will not hold your personal data for longer than is necessary. We retain your personal data for as long as we need it for the purposes described in this policy, or to comply with our obligations under applicable law and, if relevant, to deal with any claim or dispute that might arise between you and us.

Collection and use of technical information

When you visit our website, the following information is retained about that visit:

  • The IP address of the visitor’s web server
  • The top-level domain name used (for example .ie, .com, .org, .net, .es, .de)
  • The previous website address from which the visitor reached us, including any search terms used
  • Google Analytics which shows the traffic of visitors around this website (for example, pages accessed and documents downloaded)
  • The type of web browser and operating system used by the website visitor

WeWhale will make no attempt to identify individual visitors, or to associate the technical details listed above with any individual. It is the policy of WeWhale never to disclose such technical information in respect of individual website visitors to any third party (apart from our internet service provider, which records such data on our behalf and which is bound by confidentiality provisions in this regard), unless obliged to disclose such information by law.

The technical information will be used only by WeWhale, and only for statistical and other administrative purposes.

Cookie Policy

A cookie is a small piece of data in the form of a text file that may be stored on your computer or mobile device having visited a website. It allows a website to “remember” your actions or preferences over a length of time and helps us improve your experience each time you visit. This is standard practice for websites. Cookies help us understand which parts of our website are the most popular, where our visitors are going, and how much time they spend there. We use Google Analytics for this.

These tracking records are performed and maintained in ways that keep the data non-identifiable. When visiting the WeWhale website, visitors will be given the opportunity to consent to their use via an onscreen pop-up. By using and browsing the WeWhale website, you consent to cookies being used in accordance with our policy.

Mailing List

Our mailing list sign up is optional for website visitors, who are given the opportunity to provide their email address to subscribe. We use that information to keep you informed on WeWhale news and/or to contact you if we need to check our records are correct. We use a third party provider, MailChimp, to deliver our newsletter. For more information, see MailChimp’s Privacy Policy. You can unsubscribe to our email newsletter or update your data and preferences at any time by clicking the Unsubcribe or Update Preferences links at the bottom of our email newsletter. Or you can email us at data@wewhale.co

This Privacy Policy was written in May 2022. We may occasionally update this policy. We encourage you to periodically review this policy for the latest information on our privacy practices.